GiveMeAStudent.com

at Qype in London

Description:

Setup accounts – Average 80 accounts per month
1.Check the sales campaign, create live listing
2.Create Listings – Edit front and backend information (Logo / Description / url / email etc)
3.Send customer service welcome email
4.Welcome call (TBC)

Customer Service
1.Calls Inbound & Outbound
2.Emails In and Outbound
3. Sales Support

Account investigation
1. Problems with own accounts, merges.
2. Quick reference to product knowledge and IT support.
3. Quality control on paperwork and backoffice/front.
4. Daily/monthly/quarterly/yearly sales figures. League table for sales rep
5. Manage live accounts

Financials
1. Manage flow of accounts during 12 month. Billing changes etc
2. Failed DD’s and Cancellations
3. Have daily 1-1’s with the sales rep with updates as to the status during cancellations and Failed DD
4. Retention – If sales failed to save passed to CS to retain.
5. To send all emails and written letters with regards the stage each account is currently at.
6. Process cancelled/failed DD’s accounts to “First Credit” and update invoice spreadsheet.

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Qype was founded in November of 2005 and since then has gone on to become the largest user-generated local review site in Europe.
A few things about Qype.com
We’re Europe’s biggest online-review site.
We get around 3 million unique visitors per month.
We have received funding from Partech and Advent.
We have over 30 staff across three different countries.
Our head office is based in Hamburg, Germany and we have offices in London and Paris.

A few things about the kind of people who work at Qype UK
We’re a bunch of impassioned geeks who love making a living out the things that interest us the most.
We’re mostly Mac people, although there are some PCs here too.
We have a ton of ideas about how to improve Qype and we don’t mind taking responsibility for implementing them.
We work above an ice cream shop and this does our waistlines no favours.
We’re pretty results driven and we like the immediate feedback we get from the Qype community.
We have an unhealthy obsession with small, cuddly Ninjas.
We love figuring out the best way to make things work.
We like it when a plan comes together.

What we expect from all applicants
A love for all things online.
A passion for the ways in which the internet can connect and inform people.
A desire to participate, to drive, to learn, and to take on responsibility.
An unhealthy obsession with small, cuddly Ninjas.

Other requirements:

PostGraduate Student